Terms of Use
Effective date: November 10, 2026
Agreement to these terms
Welcome to stannardhouse.com (the “Site”), operated by The Captain Stannard (“The Captain Stannard,” “the inn,” “we,” “us,” or “our”). The Site is provided so you can learn about the inn, explore Westbrook and the Connecticut shoreline, and reserve a room.
By using the Site, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the Site. If you book a stay with us, your reservation is also subject to the policies confirmed at booking and summarized on our Policies page.
Reservations and booking
Reservations on the Site are completed through our third-party booking engine, which handles availability, payment, and confirmation. When you book, you also accept the booking engine’s own terms. A reservation is confirmed only when you receive a confirmation from us.
Please review your confirmation and tell us right away if anything is incorrect. Rates are quoted per room per night, in U.S. dollars, and do not include state and local occupancy taxes, which are added at checkout. Rates, packages, and availability can change without notice. If a rate or availability error is obvious and material, we may correct it or cancel the affected reservation and refund any amount you have paid.
Deposits, cancellation, and refunds
The first night’s room and tax is charged as a deposit when you book. Cancel at least seven days before arrival and that deposit is refunded. Cancel within seven days of arrival, or do not arrive, and the full stay is charged.
Please give us a call at 860.399.4777 or email info@stannardhouse.com to change or cancel a reservation. Changes are subject to availability and any rate difference. Group stays, buyouts, corporate retreats, family reunions, and holiday or event weekends may carry separate deposit and cancellation terms, which we will confirm in writing. The full policy summary appears on our Policies page.
Check-in, check-out, and your stay
Check-in is from 3:00 PM to 6:00 PM, and check-out is at 11:00 AM. If you expect to arrive after 6:00 PM, please call ahead so we can arrange your arrival.
A few house rules keep the inn comfortable for everyone:
- Occupancy. Guest rooms are double occupancy, except the Captain Suite, which accommodates up to four guests. Rates are based on the number of guests confirmed at booking; additional guests may incur a charge.
- Smoking. The inn is entirely smoke-free. Smoking is permitted outdoors only, away from doorways and porches. A cleaning fee applies to any room where smoking has occurred.
- Pets. We are unable to accommodate pets. Service animals trained to perform a specific task for a guest with a disability are always welcome; please tell us in advance so we can prepare.
- Quiet hours. We ask guests to keep noise low between 10:00 PM and 8:00 AM so everyone can rest.
- Room assignments. We may reassign a room when necessary and will always place you in a room of equal or greater value.
- Care of the property. You are responsible for damage to your room or to the inn caused by you or your party beyond normal wear. We may charge the payment method on file for repair or replacement costs.
- Your belongings. The inn is not responsible for lost, stolen, or damaged personal property. Please use the safekeeping options we provide and take valuables with you.
We may decline or end a stay, without refund, if a guest behaves in a way that endangers or seriously disturbs other guests or staff, or repeatedly disregards these terms.
Eligibility
The Site is intended for adults. You must be at least 18 years old to make a reservation, and you must be old enough to enter a binding contract where you live. If you are under 18, you may use the Site only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13; see our Privacy Policy.
Electronic communications
When you visit the Site, email us, or submit a form, you are communicating with us electronically. You consent to receive communications from us electronically — by email, by text if you have opted in, or by notices posted on the Site. You agree that these communications satisfy any legal requirement that they be in writing. You may unsubscribe from marketing email at any time using the link in any message; we will still send messages about an active reservation.
Acceptable use
You are granted a limited, non-exclusive, non-transferable, revocable license to access the Site for your personal, non-commercial use. As a condition of that license, you agree not to:
- Use the Site for any unlawful purpose or in violation of these terms.
- Interfere with the operation of the Site, or attempt to access it in any way other than through the interface we provide.
- Use automated means — scrapers, bots, crawlers — to collect content or availability data without our written permission.
- Attempt to gain unauthorized access to any part of the Site, our systems, or other guests’ information.
- Introduce malicious code, or take any action that imposes an unreasonable load on our infrastructure.
- Make a fraudulent or speculative reservation, or use a payment method you are not authorized to use.
- Copy, modify, publish, transmit, sell, or create derivative works from our content without our written permission.
Our content
All content on the Site — text, photography, room descriptions, graphics, logos, the yacht rock theme, and the design and arrangement of the Site — is owned by The Captain Stannard or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our name, logo, or photography without our prior written permission. Nothing in these terms grants you any ownership of, or license to, our intellectual property beyond the limited license described above.
If you share photographs or comments with us, or tag us in a post, you keep ownership of your work. You give us permission to feature that content on the Site and our social channels, with credit where practical, and you confirm you have the right to grant that permission. Just ask and we will remove it.
Third-party sites and services
The Site links to sites we do not control, including our booking engine, our digital guestbook, our Spotify playlist, social media, mapping services, and press coverage. Those links are offered for convenience. We do not endorse and are not responsible for the content, accuracy, products, or privacy practices of any third-party site. Your use of a third-party service is governed by its own terms.
Some services offered through the Site are delivered by third parties with whom we have a contractual relationship — for example, our booking engine and payment processor. By using those services, you acknowledge that we share the information needed to deliver them, as described in our Privacy Policy.
Accessibility
We want every guest to be able to use the Site and to stay with us comfortably. We work toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and monitor the Site regularly. Our historic building has some limitations, and we are glad to talk through the specifics of your room, entrances, and facilities before you book. If you encounter a barrier on the Site, or need information in a different format, please contact us at info@stannardhouse.com or 860.399.4777 and we will help.
Disclaimer of warranties
The Site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that information on it — including rates, availability, and third-party event details — is always current or complete. The inn is a historic property; descriptions and photographs are provided in good faith and may not reflect every detail of every room.
Limitation of liability
To the fullest extent permitted by law, The Captain Stannard and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site. Our total liability for any claim relating to the Site will not exceed the amount you paid us for the reservation giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including liability for personal injury caused by our negligence, or for fraud.
Indemnification
You agree to indemnify and hold harmless The Captain Stannard and its owners, officers, employees, and agents from any claims, losses, liabilities, and reasonable legal fees arising from your breach of these terms, your misuse of the Site, or your violation of any law or the rights of a third party.
Dispute resolution and governing law
We would much rather sort out a problem over a phone call than in a courtroom. If a dispute arises, please contact us first at info@stannardhouse.com or 860.399.4777 so we can try to resolve it informally within 30 days.
These terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules. Subject to the paragraph above, you and we agree to the exclusive jurisdiction of the state and federal courts located in Middlesex County, Connecticut, for any dispute that is not resolved informally. Either party may bring a claim in small claims court where it qualifies. Nothing here prevents either party from seeking injunctive relief to protect its rights.
Changes to these terms
We may update these terms as the inn and the Site evolve. The effective date at the top of this page reflects the current version, and the most recent version replaces any earlier one. Material changes will be posted on this page before they take effect. Your continued use of the Site after a change means you accept the updated terms. We encourage you to review this page from time to time.
General
If any provision of these terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy and the policies confirmed at booking, are the entire agreement between you and us regarding the Site. You may not assign your rights under these terms; we may assign ours in connection with a sale or transfer of the inn. No joint venture, partnership, employment, or agency relationship is created by these terms or by your use of the Site.
Contact us
Questions about these terms, or about a reservation? We are glad to help.
The Captain Stannard
138 South Main Street, Westbrook, CT 06498
Email: info@stannardhouse.com
Phone: 860.399.4777
